Q: What materials are your sweaters and jackets made from?A: Our sweaters are crafted from premium fabrics like responsibly sourced merino wool, soft organic cotton, and recycled polyester blends—designed for warmth and breathability in US and Canadian climates. Our jackets feature durable water-resistant recycled polyester, wool-blend twill, and insulated down-alternative fill for all-season wear. Full material specifications, including care-friendly details, are listed on each product page.
Q: Do you offer size exchanges if the fit isn’t right?A: If we shipped the incorrect size or a faulty sweater/jacket, we will arrange a free replacement or full refund within 30 days of delivery (see our Refund & Return Policy for full details). For size mismatches on your ordered item (e.g., a too-tight wool sweater or oversized utility jacket), please submit a return request within 30 days and place a new order for your correct size or style.
Q: How long does shipping take to the US and Canada?A: US orders: 5–10 business days for standard shipping.Canadian orders: 10–20 business days for standard shipping.
Q: Are your products ethically made?A: We partner exclusively with manufacturing facilities that adhere to fair labor standards and ethical production practices. We’re also committed to increasing sustainable materials in our lineup—including organic wool for sweaters and recycled polyester for jackets—and regularly audit our supply chain to reduce environmental impact.
Q: Can I track my order?A: Absolutely! Once your sweater or jacket order ships, we’ll send a tracking number to your email address. You can use this number to monitor delivery status through our trusted shipping partners (USPS for US orders, Canada Post for Canadian orders), with real-time updates for US shipments and clear visibility post-customs for Canadian orders.
